> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprofile.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Support Bot That Actually "Remembers" You

> Support chatbots with persistent user context and preferences

## Scenario

SaaS product with an in-app / website support chatbot that needs to remember user context across conversations.

## Extraction

From chats, tickets, and events, GetProfile keeps a live profile per end-user:

* `plan_tier`: free / pro / enterprise
* `product_areas_used[]`: "billing", "integrations", "dashboards"
* `recurring_issues[]`: "confused about usage limits", "OAuth failures"
* `frustration_level`: low / medium / high
* `tone_preference`: patient explanations vs short answers

No one fills this out manually; it's inferred from conversations + app events.

## Injection

When the user talks to the bot again, calls go through the GetProfile proxy:

* It injects a short profile block into the system prompt:
  * "Pro-tier user, power user of integrations, recently frustrated about rate limits, prefers direct answers."

* It also injects a couple of **recent, high-signal memories**:
  * last failed integration attempt,
  * last time support promised a fix.

## Impact

The bot can:

* Skip basic docs if user is a power user.
* Preempt "we've had this issue before" with context.
* Use calmer, more careful language if `frustration_level` is high.

## Implementation

<CodeGroup>
  ```typescript TypeScript theme={null}
  import OpenAI from 'openai';

  const client = new OpenAI({
  apiKey: process.env.GETPROFILE_API_KEY,
  baseURL: 'https://api.yourserver.com/v1',
  defaultHeaders: {
  'X-GetProfile-Id': userId, // Your app's user ID
  'X-Upstream-Key': process.env.OPENAI_API_KEY,
  },
  });

  // Support bot conversation
  const response = await client.chat.completions.create({
  model: 'gpt-5',
  messages: [
  {
  role: 'system',
  content: 'You are a helpful support agent. Be concise and technical for power users.',
  },
  {
  role: 'user',
  content: 'I keep getting rate limit errors on my API calls.',
  },
  ],
  });
  // GetProfile automatically injects user profile and relevant memories

  ```
</CodeGroup>

## Trait Schema Example

## Related Resources

<CardGroup cols={2}>
  <Card title="Proxy Integration" icon="arrow-right-arrow-left" href="/openai-compatibility">
    Learn how to set up the proxy for automatic injection
  </Card>

  <Card title="Trait Schemas" icon="sliders" href="/configuration/trait-schemas">
    Configure custom traits for your support use case
  </Card>
</CardGroup>

```
```